Humanware Helpdesk

A simple but useful Helpdesk module that allows user to create help requests/tickets and review them.

Humanware Help Desk is web-based, help desk software used for tracking support requests. While primarily used by Information Technology departments, the software is utilized in other support environments (Facilities Management, Human Resources, etc.).

Humanware Helpdesk is an affordable customer support software solution that can be used in any-sized business for helpdesk, service desk, incident, problem and change management, and other service related tasks. It is the core desktop application that allows staff to log, track, update and manage support issues. Includes the powerful template system along with Knowledge Base, Reporting, Explorer and full administrative capabilities.

Humanware Helpdesk promises an efficient and effective help desk management software tools which are required to deliver superior customer service and satisfaction.

Humanware Helpdesk Features:

It’s not just a better Help Desk software solution; it’s a better way of doing business. It reduces costs, improves efficiency and maximizes profitability.Reliable support, backed by unparalleled investment in product and service enhancements, helps you maintain business strength and competitiveness over time.

Its prominent features are :

  • Affordable, Powerful, Flexible Helpdesk
  • Reduce system administration
  • A complete support platform
  • Assign, distribute and monitor problems reported
  • Raise, track and close the work orders
  • Easily manage email in our clean simple interface

Humanware Application Management Services runs and manages all the IT applications of its clients. It brings in requisite technology expertise and plays an active role in adapting and using the system within the client organization.

At Humanware, we understand this only too well. We don’t stop with offering solutions to our clients: instead, our support services are geared to help them out beyond the implementation stage.